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Goal Setting
R950.00After you complete this course, you will be able to: Identify what is important to you in your life, Use goal setting activities and appropriate language to articulate what you want in your life, Explain what your dreams and goals are for both the short and long term, Use motivating techniques to help you reach your goals, Understand how to deal with setbacks. -
Culinary
R3,995.00Boost Your Kitchen Career with Essential Soft Skills Master the interpersonal tools every culinary professional needs: manage stress, adapt to change, deliver top-quality customer service, and lead with emotional intelligence, respect, and effective time management. This bundle sharpens the skills that turn good cooks into great team players. -
Emotional Intelligence
R950.00This course will introduce you to the history of emotional intelligence and what it’s all about. You’ll explore the most popular theories, including the EI blueprint, Martin Seligman’s ABC’s of optimism, the VALUE and SOLER techniques, Ekman’s seven basic emotions, and Plutchik’s wheel. You’ll also explore your personal values and vision statement to help guide you in your emotional intelligence development. -
Food & Beverage
R3,995.00Essential Soft Skills for Food & Beverage Professionals Stay sharp on the floor and behind the scenes. This course bundle equips food and beverage staff with key skills to manage stress, adapt to change, communicate clearly, and work efficiently as a team while delivering outstanding service. -
Personal Brand: Maximizing Personal Impact
R950.00In this course, you’ll learn what a brand is and how you can leverage it to make a personal impact. You’ll define, design, and plan the interior elements of your brand (such as your confidence level and approach to others) as well as the exterior elements (such as how you dress and act). You’ll also learn supporting skills, such as setting goals, communicating effectively, building your credibility, managing difficult conversations, influencing others, and speaking in public. -
Successfully Managing Change
R950.00This course covers how to manage and cope with change and how to help those around you, too. Topics explored include understanding, accepting and reacting to change; and strategies for assisting with change to be accepted and implemented in the workplace. -
Being a Team Player
R950.00Teamwork is essential in any organization, and strongly influences whether a venture succeeds or fails. Participants will learn what characteristics are common to team players, how to demonstrate to others that you are a good team player, types of teams and which ones are vital to every workplace, reasons teams fail, and strategies to ensure success. Other courses that may be of interest are Creating a Positive Work Environment, Making Your Business Better, Problem Solving and Decision Making, Team Building- Developing High Performance Teams, and Communication Strategies. -
Critical Elements of Customer Service
R950.00This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Managing Customer Service
R950.00After you complete this course, you will be able to: identify ways to establish links between excellence in customer service and your business practices and policies, develop the skills and practices that are essential elements of a customer service-focused manager, recognize what employees are looking for to be truly engaged. Recognize who the customers are and what they are looking for, develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
