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Critical Elements of Customer Service
R950.00This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Housekeeping
R3,995.00Soft Skills for Housekeeping Excellence Great housekeeping takes more than attention to detail. This course bundle helps housekeeping staff manage change and stress, improve communication and listening, work efficiently, and collaborate effectively to support a smooth and professional guest experience. -
Business Etiquette: Gaining that Extra Edge
R950.00In this course, you'll learn all about business etiquette. First, you will learn tips for meeting new people, which includes a good handshake, knowing how to handle business cards, making small talk, remembering names, and crafting a good first impression. Then, you'll learn how to dress for success, dine with confidence, and present yourself well on the phone and via e-mail. -
Being a Team Player
R950.00Teamwork is essential in any organization, and strongly influences whether a venture succeeds or fails. Participants will learn what characteristics are common to team players, how to demonstrate to others that you are a good team player, types of teams and which ones are vital to every workplace, reasons teams fail, and strategies to ensure success. Other courses that may be of interest are Creating a Positive Work Environment, Making Your Business Better, Problem Solving and Decision Making, Team Building- Developing High Performance Teams, and Communication Strategies. -
Influence and Persuasion
R950.00In this course, you will learn how to speak persuasively, communicate with confidence, build rapport, develop a strong presentation, and leverage storytelling. You'll also receive an introduction to basic neuro linguistic programming techniques. -
Culinary
R3,995.00Boost Your Kitchen Career with Essential Soft Skills Master the interpersonal tools every culinary professional needs: manage stress, adapt to change, deliver top-quality customer service, and lead with emotional intelligence, respect, and effective time management. This bundle sharpens the skills that turn good cooks into great team players. -
Skills You Need For Workplace Success
R950.00Upon completing this course, you are going to know approaches to be an effective team member, how it feels to experience change and ways to be flexible in times of change and to approach problem solving. You will also identify tips to giving and receiving feedback, learn ways to recognize self-confident behaviors in the workplace and learn a three-step process to building self-confidence. -
Diversity, Equity, and Inclusion
R950.00At the end of this workshop, you will: understand the importance of diversity, equity, and inclusion for workspaces; be able to describe and analyze key issues of diversity, equity, and inclusion in one's work environments and community; grasp the power of diversity as a tool for creativity and productive collaboration in the workspace; have the opportunity to share elements of one's culture with others; learn that norms and practices one thinks are universal may be culturally dependent. -
Conquering Your Fear of Speaking in Public
R950.00After you complete this course, you will be able to: Speak with more confidence in one-on-one conversations, Feel more confident speaking socially or small groups such as meetings, and Practice developing these skills in a safe and supportive setting.
