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Emotional Intelligence
R950.00This course will introduce you to the history of emotional intelligence and what it’s all about. You’ll explore the most popular theories, including the EI blueprint, Martin Seligman’s ABC’s of optimism, the VALUE and SOLER techniques, Ekman’s seven basic emotions, and Plutchik’s wheel. You’ll also explore your personal values and vision statement to help guide you in your emotional intelligence development. -
Guest Services
R3,995.00Level Up Your Guest Service Skills Exceptional service goes beyond a smile. This course bundle helps guest service professionals master communication, resolve conflicts, and build respectful, emotionally intelligent connections. Learn active listening, customer care, and teamwork strategies that create unforgettable guest experiences. -
Critical Elements of Customer Service
R950.00This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Housekeeping
R3,995.00Soft Skills for Housekeeping Excellence Great housekeeping takes more than attention to detail. This course bundle helps housekeeping staff manage change and stress, improve communication and listening, work efficiently, and collaborate effectively to support a smooth and professional guest experience. -
Collaboration
R950.00After completion of this course, you should understand the definition of collaboration, what it takes to work collaboratively with your colleagues and the advantages of collaboration. Obstacles to collaboration will be explored, and how to develop strategies to improve a collaborative work environment. As well, you will know the six steps to make collaboration work, and the difference between collaboration, cooperation and teamwork. -
Diversity, Equity, and Inclusion
R950.00At the end of this workshop, you will: understand the importance of diversity, equity, and inclusion for workspaces; be able to describe and analyze key issues of diversity, equity, and inclusion in one's work environments and community; grasp the power of diversity as a tool for creativity and productive collaboration in the workspace; have the opportunity to share elements of one's culture with others; learn that norms and practices one thinks are universal may be culturally dependent. -
Culinary
R3,995.00Boost Your Kitchen Career with Essential Soft Skills Master the interpersonal tools every culinary professional needs: manage stress, adapt to change, deliver top-quality customer service, and lead with emotional intelligence, respect, and effective time management. This bundle sharpens the skills that turn good cooks into great team players. -
Influence and Persuasion
R950.00In this course, you will learn how to speak persuasively, communicate with confidence, build rapport, develop a strong presentation, and leverage storytelling. You'll also receive an introduction to basic neuro linguistic programming techniques. -
Building Your Self-Esteem and Self-Confidence
R950.00At the end of this course, you will be able to: define what the balanced scorecard is, identify the benefits of the scorecard, create a vision statement for the balanced scorecard, understand what corporate values, mission statements, and vision statements are and how they tie into the balanced scorecard process, determine if the balanced scorecard is right for your organization, describe the key elements of the balanced scorecard process, identify a strategy map, tactical action plan, and balanced scorecard, identify the components of supporting balanced scorecard plans, understand what processes you will need to support the balanced scorecard, and, identify the members of different balanced scorecard teams.
